We have established an issue type of "Incident" that should automatically trigger a customer notification alert, that we have set up for all issues with a priority level of high or highest.
We cannot seem to find where we can assign the priority level to an issue type.
Any assistance in this would be appreciated.
Under "Request Types" --> "Edit Fields" you can add hidden fields with preset values. In this case, we assigned an Urgency level of "Critical" and a Priority of "Highest" to the "Report an Incident" request type. This then triggers the "Urgent Issue" automation workflow to send agents a notification and a custom message to the customer.
I actually just found a related post in the community that gave this solution:
"You will need a different workflow for each issue priority you want to set. (e.g. if you have priorities of high, medium and low, you'll need three workflows). Obviously, you can get one workflow correct and then copy it a couple of times.
On the "create" transition, add a new post-function "set field (priority) to a value (h/m/l as required)"
I would remove the priority from the create screen (as the post-function is going to overwrite it anyway) and probably consider removing it from edit and transition screens as well, so the users can't ever change it."
That seems to answer my question. Here is a link to the question and response - https://community.atlassian.com/t5/Jira-questions/How-to-have-priority-automatically-assign-to-issue-type/qaq-p/373949
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