Hello There -
Halp! Padawan Jira admin here.
I created a new custom field that calculates the TAT in weeks for a project that uses automation (which worked for the new, succeeding tickets. Whew!)
That same calculation needs to be applied to tickets from a specific period so I created another automation using the same logic with a slight modification: the addition of a range filter (Expected action: All tickets created after 12/31/2022 should show the TAT + new custom field). See below:
The rule ran BUT no fields or calculation was created. **faceplam**
What could be a better approach here? Are new fields not applied retroactively even if it is applied to the existing screen?
Thank you in advance for sharing your expertise.
:)
hi @Mary
I would suggest the below approach.
Good Luck and let me know how it went for your or if any further help is needed.
Cheers,
Karim
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