This question is in reference to Atlassian Documentation: Serving customers with a knowledge base
We're investigating JIRA Service Desk and would like to provide users with a organized table of contents that can lead them through the connected knowledge base as opposed to forcing them to search for every article we provide. This way we can present the most relevant articles that are used most often to the left of the search interface and still enable people to search for particular articles that will be of help to them.
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