This question is in reference to Atlassian Documentation: Serving customers with a knowledge base
We're investigating JIRA Service Desk and would like to provide users with a organized table of contents that can lead them through the connected knowledge base as opposed to forcing them to search for every article we provide. This way we can present the most relevant articles that are used most often to the left of the search interface and still enable people to search for particular articles that will be of help to them.
We are looking for exactly the same functionality. It is incredibly limiting to not be able to provide a document hierarchy for customers (e.g. Troubleshooting docs, release notes, configuration guides, etc.).
Can anyone from Atlassian respond to this?
I am not totally sure, but for what I have seen maybe the add-on Refined Theme for Jira Service Desk can help you with this.
Anyone from RedefineWiki, maybe can help you.
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