How do we remove the search box on the service desk portal page (knowledge base is disabled already)?

The box that say "What do you need help with?" takes up significant space on the portal home page.  As we don't have the knowledge base it is also pretty misleading and not needed.  However I cannot see how to get rid of it.

2 answers

This widget could not be displayed.

I found a plugin for this and it's free.

Install and select the 2 checkbox's in the configuration page.

it will remove from the help center and from the portal pages

Hope this helps. 

Very helpful, thank you Michael! 

This widget could not be displayed.

Hi Hilary,

It looks like this is not currently possible. Please check out this request here (and vote smile ):



Hi Julien. Thanks for your help. I voted for the feature. :-)

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

97 views 1 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you