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How do we remove the search box on the service desk portal page (knowledge base is disabled already)?

The box that say "What do you need help with?" takes up significant space on the portal home page.  As we don't have the knowledge base it is also pretty misleading and not needed.  However I cannot see how to get rid of it.

2 answers

I found a plugin for this and it's free.

Install and select the 2 checkbox's in the configuration page.

it will remove from the help center and from the portal pages

Hope this helps. 

Very helpful, thank you Michael! 

This worked! Thank you.

Sadly only an option for Server - we are on Cloud.

Like kian.ejlertsen likes this

thank you for this workaround!

I agree, always Server edition... 

Hi Hilary,

It looks like this is not currently possible. Please check out this request here (and vote smile ):



Hi Julien. Thanks for your help. I voted for the feature. :-)

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