How do we edit the request type groups in Service Desk?
It appears that new groups can be added when adding and update request types. I'm not seeing a place to edit and remove groups though.
If you hover over the groups shown on your Service Desk Request types, it should display a pencil icon which will allow you to add or remove the associated groups:
Groups work in a similar way to Labels in JIRA; you cannot edit a value of an Existing Group but you can quickly create a new one or select from existing Groups.
Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG