Here's a way I found (we are using Jira Service Desk Cloud):
Put your mouse on the customer's description in the Customers view of JIRA Service Desk.
Wait for the popup to appear, go to the More menu on the right and select Administer User.
The URL that you're redirect to is : https://xxx.atlassian.net/admin/users/view?username=(email)
There you'll be able to delete the user.
Hi @Bruno Vieira ,
To remove the customers from your project, you can navigate to Project Settings > People. You will find the customers listed in the Service Desk Customer role. There's an (x) button to remove them.
To remove from your site entirely, you can navigate to the User Management as mentioned above
Look for Jira Service Desk in the left menu and the users will appear in that list.
@Elisa Diel [Atlassian] Hi Elisa. Sorry to interrupt you again with the same request but i didn't quite understand your response. I have setup some users in the test phase, which has now finished and i want to take the Portal "live" now. Beforehand i have deleted all support requests that i made during the test. So there are no requests inside my SreviceDesk portal.
I have selected the option that only users which are setup by JIRA Admins (me) may login and raise requests. I would like to "clean up" the current costumer list. How can i delete them?
I'm suspecting that those users belong to organizations. Since they were added to the project via being added to the organization, you can only remove them from the project by removing them from an organization. See https://confluence.atlassian.com/servicedeskcloud/setting-up-service-desk-users-732528877.html?_ga=2.261384207.368583193.1547425851-413787406.1501390305#Settingupservicedeskusers-Removecustomersfromanorganization
This can be a little tricky. You won't be able to delete a customer if s/he has already created content on JIRA Service Desk. Though, if this user is there and has never used JSD, you will be able to delete her/him via Cog Icon > User Management.
Please let us know if this helps you.
Seems like we're still running into this hiccup. Is it really the case that I cannot remove the customer "Example Customer" that Atlassian creates and sends tickets for? I cannot even edit them to "zzzzzExample" to move them out of sight? Is it the "accepted answer" to move Example Customer to "zzzzzFakeOrg" organization to hide them?
In the People section of your project, search the user you want to remove from the project (not from Jira entirely) and remove them. This removes them from the project only. See https://confluence.atlassian.com/servicedeskcloud/setting-up-service-desk-users-732528877.html#Settingupservicedeskusers-Removecustomersfromaproject
on the page of the screenshot, go to Settings (last option on the left menu) > People. You can remove the users there.
The step-by-step is outlined at https://confluence.atlassian.com/servicedeskcloud/setting-up-service-desk-users-732528877.html?_ga=2.22003003.1277652459.1529305058-413787406.1501390305#Settingupservicedeskusers-Removecustomersfromaproject as mentioned in my previous reply.
the People section, there is a search box and role dropdown. Can I know if you have filtered the user you wanted to remove?
The People section shows all users for the project including customer unless they belong to an organization and was added to the project from organization. If that's the case, they would need to be removed from the organization in the Customer list.
Is the user added to an organization or by themselves into the project? If they are added into an organization, remove them from the organization. If they are added directly, remove them from the People section of the project. See [https://confluence.atlassian.com/servicedeskcloud/setting-up-service-desk-users-732528877.html#Settingupservicedeskusers-Removecustomersfromaproject|https://confluence.atlassian.com/servicedeskcloud/setting-up-service-desk-users-732528877.html#Settingupservicedeskusers-Removecustomersfromaproject]
Thank you for the instructions on removing a customer. I thought it was enough, but thiscustomer has called me 3x today to completely remove his Service Desk accessibility. I was able to remove from "People" but his email is still showing under "Customers". I also deleted his ticket.
Does he still technically have an account? He said he did not create a password.
Thank you in advance.
If your JSD project allows everyone with an account access, it will list the user as a customer as the user exists in Jira. You can completely remove the user from User Management to remove the user entirely.
See permission overview at Set up customer permissions
I found a way to remove the Customers from the JIRA Service Desk customers list.
Problem was that I have never added them in first place and was wondering what's going on and how these are displayed there.
Solution is...Permission scheme for the project itself. Inside the permission scheme, I have added a specific group, which holds 40-50 people, so these 40-50 people were added automatically in Customers menu in JIRA Service Desk project.
I have removed this group from the permission scheme and the Customers menu is now empty. If you want to add customers, you can do it via the People menu in the project settings. Just add people or groups there and they will be also visible in Customers menu.
I did find that if I had a user assigned to the project role of Service Desk Team, and this user was not a licensed Service Desk agent, their name appeared on the Customers page. Same thing was true if I had someone as an Administrator who was not a licensed agent.
Removing an unlicensed agent from the role of Admin or SD Tesam also removed them form the Customers list.
Likewise, removing someone who is an agent and is in the Service Desk Team project roll from the jira-servicedesk group in the overall JIRA user management, would make them appear in the Customers list.
I know a lot of this thread speaks to variations of removing customers from service desk, but I thought this info might be useful.
Note that this is for JIRA server, not sure if cloud works the same way.
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