Here's a way I found (we are using Jira Service Desk Cloud):
Put your mouse on the customer's description in the Customers view of JIRA Service Desk.
Wait for the popup to appear, go to the More menu on the right and select Administer User.
The URL that you're redirect to is : https://xxx.atlassian.net/admin/users/view?username=(email)
There you'll be able to delete the user.
This can be a little tricky. You won't be able to delete a customer if s/he has already created content on JIRA Service Desk. Though, if this user is there and has never used JSD, you will be able to delete her/him via Cog Icon > User Management.
Please let us know if this helps you.
@Elisa Diel [Atlassian] Hi Elisa. Sorry to interrupt you again with the same request but i didn't quite understand your response. I have setup some users in the test phase, which has now finished and i want to take the Portal "live" now. Beforehand i have deleted all support requests that i made during the test. So there are no requests inside my SreviceDesk portal.
I have selected the option that only users which are setup by JIRA Admins (me) may login and raise requests. I would like to "clean up" the current costumer list. How can i delete them?
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