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How do I use a different workflow on an issue than the project default?

Steve Tuscher Nov 30, 2011

I'm new to Jira and probably missing something obvious, but I don't see how to use different workflows on individual issues within a project. For example, I've created different workflows for "Bug" and "New feature" but I only see how to assign a workflow at the project level and when I create a new issue it defaults to the workflow for the project. Thanks for any help.


5 answers

4 votes
Steve Tuscher Dec 14, 2011

Follow these steps to use different workflows for different issues in the same project:

In Administration mode

1. Create your new workflow
2. Click workflow schemes
3. Click Add workflow scheme
4. Give it a name and description and click Add

Here's the critical part
5. Click Assign a workflow. Now associate an issue type with a specific workflow. In our case I created a new workflow for Bugs and linked it to the issue type Bug.

6. Continue assigning workflows to issues until you have the workflow scheme you like. Be sure to add a default workflow for "All Unassigned Issue Types".

Another critical part:
To actually use your new workflow scheme, you need to assign it to a project. This is the part conceptually I had trouble with, but as people had told me, it really does provide some interesting flexibility.

7. Select the project you want to use this scheme for.
8. Click "more" in the Workflows section of the summary admin page
9. In the upper right corner there is a drop down labeled "Actions". Click it and select "Use a different scheme"
10. Now select you new workflow scheme and click "Associate"
11. Repeat for all projects you want to use the new workflow scheme.

Sara Lam Dec 15, 2011

Thank you so much for your help. My mistake was creating two different workflow schemes so I couldn't associate the project to both of them. I only need to add the new issue type and new workflow association under the same workflow scheme. It works well now. Thanks again.


0 votes
Gregory Sudderth Nov 30, 2011

On the 4.4.3 JIRA (installed):

  • Project, select a project
  • Administer project
  • Issue Types
  • The third column is {{Workflow}} and that is where you click-to-set the workflow

I'll put in the answer for the online version (i'm blocked from where I am)


Steve Tuscher Nov 30, 2011

When I click the workflow link it takes me to the workflow designer and I don't see any option to select a different one.

0 votes
Sara Lam Dec 14, 2011

I have the same problem. It would be great if we can associate each issue type with different workflow and screen. I'm stuck with the same screen theme and workflow scheme associated with 2 different issue types but not able to change. The "Use a different scheme" function can only change the two workflows or screens at the same time. Please help.


Big Jim Jul 19, 2017


I have a related problem. I have created a new workflow and a new issue type. I have switched the project workflow scheme but I notice that in the workflow scheme Unassigned Types is also now set to the new workflow.

My question is what did I do wrong and how can I set Unassigned Types to another workflow ?

Big Jim Jul 19, 2017

I found the solution by creating a new workflow scheme and assigning the new workflow to one issue type only.

What I don´t understand is how to edit an existing workflow scheme to re-assign the issue types to different workflows. 

Joseph Pitt Community Leader Jul 19, 2017

Create a new workflow scheme and assign the issue types to the desired workflow. Then assign the new scheme to the project. WARNING: If your delete any of the old statuses you will be asked to map any issues in those statuses to a new status. 

0 votes
Muhammed Sharifi Jan 21, 2019

if you want to switch the workflow for a single issue type just to the following 

1- go to the project

2- project setting

3- workflow

at the top banner Screen Shot 2019-01-21 at 3.45.47 PM.jpghit the like to workflow schemes

4- hit assign button of the new workflow where you want to move the issue type 

5- find the issue type from the list

6- Finish

remember that it will change the workflow of all closed ticket which is previously done with the old workflow 

0 votes
Eduardo Ribeiro I'm New Here Jun 07, 2019

Great post! Thanks, it helped me so much to adjust some important things my project!

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