How do I update the billing emails?

Hass Chapman March 6, 2023

I need to update the email address that receives the invoices every month. I tried to follow the instructions I found but the platform navigation and page information seems to have changed. What is the current way to do this?

5 answers

0 votes
Blake E April 8, 2024

@Hass Chapman I added the email as a "Billing Admin" - I didn't have to invite user or anything.. 

Note, I did add "my-invoices@domain.com" as billing contact on bitbucket (on the old Licenses page) and then within new I added same email my-invoices@domain.com and it picked up the First/Last name I gave it on Licenses page.

 

Presumably... this worked

0 votes
Jan-Hendrik Spieth
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March 7, 2023

Lots of changes in the billing area as of late ...

@Hass Chapman For me, the old way at my.atlassian.com also still works. But I guess it's only a matter of time until our cloud instance also has the changes that you're already seeing ...

Where is that link "Atlassian Billing Console" sending you to? https://admin.atlassian.com/billing?

When I head to that "new" Billing Console, this is what I see:
Screenshot 2023-03-07 091650.png

 

I really don't want to try this, until I have to ;-)

What are you seeing there? Is this maybe the new, right place?

The documentation seems to be here:
https://billing-and-subscriptions.atlassian.net/wiki/spaces/NBASMC/overview 

Maybe this helps ... let us know, please. Like I said: I fear we'll all be in a similar muddle, soon ...

Hass Chapman March 7, 2023

Hi, thanks for your reply. Yes, the link takes me to https://admin.atlassian.com/billing/ and there I can't find anywhere to edit the email addresses that should receive the invoices. 

0 votes
Valerie Knapp
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March 6, 2023

Hi @Hass Chapman , thanks for your question.

Have you tried  https://my.atlassian.com/products/index yet?

image.png

Each SEN is a different product license and you can open them to update the Billing email. This is what I have understood you are trying to do.

If not, please give us your feedback and either I or someone else will try to help.

Cheers

Hass Chapman March 6, 2023

That is exactly what I am trying to do but I do not see the view in your screenshot. I see this:
Screenshot 2023-03-07 at 08.34.02.png

And I can't find where in the billing console to change this. 

Valerie Knapp
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March 6, 2023

Hi @Hass Chapman , ok, it looks like you are in the right place, what is underneath the white info box? Is there not this section with the contacts?

Hass Chapman March 7, 2023

No. Just the box stating I can go to the billing console. 

Valerie Knapp
Community Leader
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March 7, 2023

Hi @Hass Chapman , I'm sorry I've not been able to help. I would suggest you open a ticket with Atlassian Pricing, billing & licensing inquiries | Atlassian.

Thanks and good luck

0 votes
Mindaugas Dūda March 6, 2023

Hello @Hass Chapman

The invoices are sent to Organisation admin. Here are the steps to change email:

1. Login to admin.atlassian.com as Org. admin;
2. Click on the initials badge in the top right screen and select "Your profile";
3. Choose "Email" tab;
4. Update.


Regards,
Mindaugas

Hass Chapman March 6, 2023

That appears to change my email preferences. How do I change a different email? We had a person from finance that received all the invoices but that person has now left the organisation and I need to send the invoices to someone else.

Mindaugas Dūda March 6, 2023

Noted. Try visiting https://my.atlassian.com/products/index as @Valerie Knapp suggested. This should solve the problem :)

Hass Chapman March 6, 2023

I wish it had...

0 votes
Carlos Garcia Navarro
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March 6, 2023

Hi @Hass Chapman ,

Welcome to the Community! This other post may be helpful: https://community.atlassian.com/t5/Bitbucket-questions/How-to-change-the-email-address-for-invoices/qaq-p/959469

Are these the steps that you followed?

Hass Chapman March 6, 2023

Yes, they don't work for Jira or confluence. 

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