How do I update the Product URL?

[Mark Schuit]

I have a Jira Software (Cloud). It created a subdomain that I'm not so happy with. I tried to change it, and at first it seemed to have let, me but then it said that there was a problem and to please try again later. It's now later, and now it seems the Update URL button is locked. I can't click it anymore, and I guess that has to do with the fact that I'm only allowed to change it 3 times. However, it was never actually changed and is still stuck on the old domain. The company name WAS updated, so I'm not so sure how to proceed from here.

[Trudy Claspill · Accepted solution]

Hello @Mark Schuit 

Your post tags indicate that you are using a Free subscription. Are all the products on your site under Free subscriptions?

In my experience a site that has only Free products will not have access to change the site URL.

Do you see an actual change count next to your site URL?

[Mark Schuit]

Thank you very much for the feedback, @Trudy Claspill. That makes sense. Indeed I don't see any change count. Weird is that I saw that update url button at first, but later it was disabled. Anyway, I'll park this until I decide we need other important paid features.