I've set up the default jira (server) incoming mail service and set up the mail handler to create issues.
It is correctly set up as imap and not accidentally set up as pop.
Same behaviour on outlook.com and also office365.com domains.
The jira documentation explicitly states that it won't delete the emails but it is.
If JIRA successfully processes a message, JIRA deletes the message from your mail account (on a POP) or file system (i.e. for file system messages). On an IMAP mail server processed messages are not deleted but marked as read.
Installed JEMH and it's not deleting them except for the ones successfully processed.
Additionally we're accessing it in outlook client via imap and outlook web client and it isn't deleting them.
So that rules out both suggestions and places it firmly as a bug (or incorrect documentation).
Thanks for contributing though. Much appreciated.
Which part of "On an IMAP mail server processed messages are not deleted but marked as read." tells you that on imap they're not marked as read but are instead deleted?
If you're referring to JEMH I agree that it's behaving as expected. I only included that to indicate that the deletion was not from accessing the server as was suggested.
Clearly the default mail handler is not behaving as documented.
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