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How do I solve "This add-on couldn't be loaded. It has one or more errors that prevent it from being enabled."?

I suddenly noticed in the add-on manager that the HipChat add-on is disabled. The only available option is to uninstall the add-on. How would I go about solving this?

image2015-5-4 11:23:3.png


JIRA version is (v6.4#64014-sha1:a67c353)

3 answers

1 accepted

3 votes
Answer accepted

Hi Govert,

I believe that some system plugins on your instance are not being loaded due to a timeout on JIRA startup. Please take a look on this article from our Knowledge Base and try to apply the suggested resolutions. If you still facing problems, we encourage you to raise a ticket at Atlassian Support, so we can better analyse your problem.


-- Arthur Gonçalves

I had upgraded JIRA to 7.4, I do got the same issue, I could not find any addons in the Addon management dashboard, I had increased the timeout but didnt solve. Any ideas how to fix it.



I'm sorry for my late response, this has indeed solved our issue.

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