How do I set up issue to open in the popup / new page instead of the right panel?

Alexander Pats
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May 31, 2019

I've got project with Kanban board.

Before issue were opening in popup on click on them, which was fine. Now they open in the right panel, which is not only completely useless by itself, but also makes all the columns in the board extremely narrow and text in the issue cards extremely small.

Ho do I return the old behavior?

7 answers

1 accepted

11 votes
Answer accepted
Eric Wong
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October 24, 2021

In the Kanban board, go to right side click on the three dots - change to "Open issues in dialog" instead of "Open issues in sidebar". Then issue ticket will pop up instead.

 

open_issue_in_dialog.png

John Funk
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January 17, 2023

Perfect solution!

Sunil Kumar January 25, 2023

Hi Wong,

Is this option is available in JIRA Server too...?

Thank You!...

Adrian Robert May 16, 2024

Under this "..." menu I (using Jira in 2024) only get a couple of options and not the one needed here. However I DID find it on a "settings" menu in the next level down (see screenshot).

Näyttökuva 2024-5-16 kello 17.40.34.png

7 votes
Nancy Mooney November 17, 2021

Personally, I would prefer if the ticket just opened in a new browser tab. The dialogue is annoying. That does not seem to be an option.

2 votes
Eric Couch
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June 20, 2022

Mine has been popping up until today.  Now the issue opens off to the right of the screen. Anyone find a fix for this?

Hawkins Dale January 3, 2023

I have this issue, too, and it's driving me crazy.  Why did this change?  I didn't change anything.

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2 votes
Jon Derbyshire
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September 3, 2021

Hi, 

 

I've got the same issue and screenshot as Raakee. Any ideas?

1 vote
Fabiano Carneiro de Oliveira
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February 7, 2022

Guys, I've a solution for this.

I know that isn't optimal, but it works.

In the board, put your mouse above the name of the ticket, and press Ctrl+Click.

1 vote
John Funk
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June 1, 2019

 Hi Alexander – welcome to the Atlassian community! 

 Click on your profile picture in the bottom left of the screen. Then choose preferences. On the screen turn on the new Jira issue of you in that your labs section. 

I hope that helps!

Raakhee August 30, 2021

Hi,

I don't have my profile pic on the bottom left, but it is on the top right. When I click on it.. there is nothing that says Preference there.

Please see the screenshot:

Capture1.PNG

I really want my tickets to open in a popup rather than on the right side. How do I set this up?

Please help!

Cheers

Raakhee

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Michał Bojko
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September 6, 2021

Having same problem! Ticket details are showing on right side bar instead of popup window. How can i change it? 

 

Best regards

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0 votes
Kevin Malm September 4, 2021

When I'm in my Kanban Board, I turn on and off the detail view by going top right where there is a 'Board' pull down (just below profile/settings/help) and I can click on/off the detail view.  Looks like  this:

2021-09-04_02-24-27-screenshot.jpg

Raakhee September 5, 2021

Hi Kevin,

Not sure what the above does? What is that for? Can you please explain?

Kevin Malm September 5, 2021

Try it. It enables and disables the  detail view on the right side.  you will then need to click on the issue number hyper link to open the issue in a different tab in a full view.  it will not get you a pop up but wiil stop the detail view which used tomdrive me crazy.  i never tried to figure out how to turn on popup cause pop ups are kind  of web evil and we tend to try to avoid  them. 

Raakhee September 5, 2021

Hey Kevin,

No, unfortunately, that doesn't work. :(  Whether it is Hide or Show when clicked on the ticket it still opens on the right! which is soooooo annoying!

Olga Maus
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December 15, 2022

Hey, for me it it depends on the screen-size. On a big display it will open in a side panel, if i resize it to a smaller size, it will automatically open in a popup. I have not found any settings for this.

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