Hi - I have seen many questions about this - but no answer yet.
How do I automatically close a ticket after a given time?
I can't install Scriptrunner or the JIRA Automation Plugin on Cloud, and Jelly Scripts are out of the question.
Waiting for Atlassian to change the Cloud offering some day is not an option either
I can't seem to get Zapier or ItDuzzit to do this for me - must I create my own app somewhere and use the API?
Without Script Runner, JIRA Automation Plugin and Jelly Script Yes, Your best bet is to use your own API .
REST API would be handy and easy to implement - https://docs.atlassian.com/jira/REST/latest/#d2e2989
You can use transitionIssue from JIRA Command Line Interface (CLI). This is run from a client using your favorite job scheduler. Or you can run it from Bamboo for instance. You would front end the transition issue action with runFromIssueList using a JQL search to identify the issues to be transitioned.
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