How do I set up automatic issue transition in Cloud?

    Hi - I have seen many questions about this - but no answer yet.

    How do I automatically close a ticket after a given time?

    I can't install Scriptrunner or the JIRA Automation Plugin on Cloud, and Jelly Scripts are out of the question.

    Waiting for Atlassian to change the Cloud offering some day is not an option either

    I can't seem to get Zapier or ItDuzzit to do this for me - must I create my own app somewhere and use the API?

 

3 answers

This widget could not be displayed.

Without Script Runner, JIRA Automation Plugin and Jelly Script Yes, Your best bet is to use your own API .

REST API would be handy and easy to implement - https://docs.atlassian.com/jira/REST/latest/#d2e2989

Taha

This widget could not be displayed.

You can use JIRA Toolkit plugin as it has the Auto-transition Listener.

Pilar

Hi Pilar - thanks for the answer, but I can't seem to find an "Elapsed time i X status" argument in the documentation?

This widget could not be displayed.

You can use transitionIssue from JIRA Command Line Interface (CLI). This is run from a client using your favorite job scheduler. Or you can run it from Bamboo for instance. You would front end the transition issue action with runFromIssueList using a JQL search to identify the issues to be transitioned.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

84 views 0 1
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you