This is an oft asked question the Community. The steps are as follows:
If the resolution is not set before an issue is closed then you will have to reopen the issue to be able to edit it and set the resolution. The resolution should be set as part of the workflow. There are several ways to do this, the most common being to add the resolution to the post function of the transition to closing the issue or adding the resolution field to the close transition screen and requiring the user to select a resolution.
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