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How do I remove the Capacity of Inactive / Archived Users in Big Picture?

Karl Samson
Contributor
May 14, 2024

We have a growing number of Inactive Jira Users, that are Archived, but are still showing capacity in the Big Picture Resource Utilisation area. Is it possible to remove this capacity somehow? Can we delete these Users?

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Karl Samson
Contributor
July 25, 2024

Yes, 'unarchive' the User, and they will disappear! :)

Juergen Lanner
Contributor
December 17, 2024

Well, Karl, that exactly is the problem I'd say
image.png
But how can we get past this?

Karl Samson
Contributor
December 19, 2024

Well I guess, if I'm understanding the above correctly, you may need to make the User in question 'Active' again, then 'Unarchive' in BP and then make the User 'Inactive' once again!?

Juergen Lanner
Contributor
January 8, 2025

@Karl Samson That is exactly our workaround at the moment.
Not nice but working.
But maybe the bigpicture makers jump in one day and solve it without this crutch.

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