How do I remove a bogus category from a pie chart?

I created a single-selection dropdown custom field and filled it with values. I created a pie chart on a dashboard from just that custom field. It's showing two slices with the same name, "Other".

One has the actual count, is clickable, and leads to a good filter. The other is not clickable and the count is arbitrary (it's been stuck at 6 since I created it and I've made more issues since then). I think the total issues count on this pie chart is off, too, as it's including the bogus Other slice.

I have no idea how to diagnose this problem or how to fix it. I've recreated the pie chart and it shows up again!

1 answer

1 accepted

2 votes

You're very close to an answer without any help.

I think the bit you're missing is knowing how the pie charts break up large counts of data. When you've got large numbers, a pie chart becomes a bit fuzzy for very low counts, and because it's not very helpful to try to display a slice that's too small to see, the pie chart simplifies the minor cases.

Imagine two sets of data - 784 green, 2560 red and 3512 blue is a doddle for a pie chart to represent. But now think of a dataset like 784 green, 2560 red and 3512 blue, 1 yellow, 1 orange, 1 indigo and 1 violet. The slices for the other 4 colours simply can't be seen as they're so small. So the pie chart draws a minimal slice and labels it "other".

The second thing to confuse this is that you've got a certification type of "other", with 10 data items.

So, the pie chart is showing you several large blobs, including one called "other", then the minor points as well, under "other"...

To prove this, create a filter for "certification type != Other", and try that in a pie chart - one "other" will vanish, and the 6 will remain. Then, just to be sure about it, try another filter, and gradually chop out the other values. e.g. "certification type not in (IVR, POS)" then "certification type not in (IVR, POS, Implementation)". Eventually, the automatic "other" will become significant enough to split and draw properly.

nice, this explains it very well, thanks!

good explanation, +1

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,311 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot