How do I prevent an automatic link to a specific ticket in a comment?

How do you prevent a link to a ticket in a comment, if you happen to reference something that coincidentally has the same name as a ticket?


I have an asset labeled "ITEM-531", and our system has the ticket label "ITEM-[tickete number]", i.e. ticket number 531 would also be "ITEM-531".

In a comment, if I reference the asset ITEM-532, it automatically links to the ticket ITEM-531, even though it is not related.

Is there a way to prevent a link such as this in a single comment?

1 answer

Hi Inu,

You can do this escaping the hyphen character. In this case JIRA won't render the string as an issue key. As per your example, to avoid the "ITEM-531" string becomming a link, you can type it as ITEM\-531. :)

Best regards,
Lucas Timm

That did not work. the only thing it did was add a \ to my item name, in the text, which breaks searching (unless i remember to always put a \ in the search).

Escaping with \- did work for me on 2016-05-11

This doesn't work for me either (2018-05-30). It did the same thing as someone else mentioned. The comment now contains a "\" character in front of the "-" character. So now I see this in the comment:


Not too useful.

Escaping with \- worked for me on 2018-08-08 ... e.g. TKT\-1234

My test was in Atlassian Cloud hosted Jira, not an on-prem instance. That may(?) be a difference.

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