How do I merge custom fields into one field when moving from one project to another?

[Bridgette Bowling]

Hello, 

We are going to create a new JIRA project for our less-technical team members for customer service. This project would use a custom workflow and custom fields to report bugs (Title, Steps to Reproduce, Expected Result, Actual Result, Notes). Once someone from the QA team approved the ticket, it would be moved from that project into the Engineering project.

My issue is getting those custom fields (except title) to all concatenate into the "Description" field that is present in the bug ticket for our Engineering project. It doesn't need to do anything fancy, just concatenate them all together into the Description box.

Does anyone know how to do this? 

[Bridgette Bowling · Accepted solution]

Actually I've recently been told that purchasing a plugin for this one bit of functionality should be avoided. Does anyone know how I would be able to go about this without a plugin?

[Nic Brough -Adaptavist-]

There's no way to do this without plugins.  You need one that can provide a "listener" to pick up the "move issue" event and apply your field logic to the issue as it moves.

[Joe Pitt]

Is this a one time task or ongoing? Unless you can find a plugin, available in the cloud, that would do that I think the only option is to export to csv, Open in Excel and use the excel function to concatenate the fields into a new one and then import that csv file into the new project. this solution is obviously going to be a pain if it is an ongoing task. 

[Bridgette Bowling]

Yes, this would be on-going, for every time we want to move the ticket out of that workflow and into the engineering workflow.

[Joe Pitt]

I think cloud has some scripting options and it doesn't allow that type of scripting you'll need to hope for a plugin. 

[Bridgette Bowling]

I have seen some plugins suggested for this but I don't have good knowledge on which would be best for this situation. If anyone else has a suggestion for which plugin will be the most useful, please let me know :)