How do I include a read-only message on transition in JIRA Cloud?

I have the JIRA Toolkit installed and I tried the Custom Field Text Field (read only) but it doesn't show. Only shows a comment box on that transition screen. I don't have a Comment box configured for it. I don't show Custom MEssage in Toolkit like it shows for searches on the issue. I want to use it as a Reminder for the user as their transitioning through the workflow. Reminder: Create necessary sub-tasks before proceeding.

Thank you,


1 answer

0 vote

You need to use a message (for edit) field, not a read-only text field.

The comment is separate, and it always appears if the user has the permission to comment on the issue.

where do I find this in cloud?


Same as any other custom field - go to custom fields, add a new one, and select the message field type.

that is not available in my list of custom fields. I have All, Standard, Advanced. It jumps from Labels to Number Field. Is there something I have not enabled with the ToolKit?



I found where it shows Disabled. How do I enable?Disabled.jpg



Ah, the JIRA Toolkit needs to be "bought" or enabled by the account owner (it's free, but I the process of enabling it is the same as buying)

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,317 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot