Here's my use case:
I want to give access to all issues to one of my clients, but at the same time, I want to have comments that are hidden from them. Most comments they will see.
Now, I know I can actively restrict access to a specific comment when creating the comment, but I don't want to depend on a developer remembering to restrict the comment in the heat of the moment; I want him/her to use a field dedicated to internal comments.
I'm probably missing something basic, but I feel like I've tried everything, includint RTFM.
I think you're stuck. Jira doesn't do field security in any way, except on the comments, which, as you say, you have to remember to set when you're entering them. You can't do field security on any other field at all (including a dedicated "internal comments" text box of some sort)
I'm sure that I'm not the only one with this problem. How are other people handling the segmentation of content between external and internal users?
Just through the standard comments functionality?
If anyone has any guidance and experience, I'm all ears.
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