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How do I have a bi-directional flow between JIRA and snow

Need to know step by step from JIRA side how do I have a bi-directional flow between JIRA and SNOW.

1. If I get a endpoint from snow side how do I test it in JIRA. Where should I check that url in JIRA to confirm that I can connect to snow using JIRA.


3 answers

2 accepted

Hey @Bindiya Vikram Naik 

Are you planning to develop it yourself or are you willing to use an intermediate app?

If you are willing to use an app. Here is an explanation of how you can do it with Exalate (the add-on I work for)

IF you are still considering developing the integration yourself you might be interested in this post:


Let me know if this helps,

1 vote
Answer accepted
Ravi Sagar Community Leader May 10, 2021

Hi @Bindiya Vikram Naik 

On Jira side you can either use Automation to make a REST call to SNOW or use an app like ScriptRunner for Jira on Cloud.

There are some apps like Exalate that also offers these integrations. Really depends on your needs.

Or another option could be to write your own interface outside Jira that will talk to both Jira and SNOW using REST API and webhooks.

Without using any app you can do some level of integration with in built automation rules, I explained how to do this here and here.

I hope it helps.


Does ScriptRunner or Exalate require separate license?

Thanks for your reply and yes videos help a lot. Thank you once again.

What do you mean by a separate license?

Each of these apps has its own licensing and pricing structure. You can find them here:

Let me know if this answers your question @Bindiya Vikram Naik 

oh yes thanks a lot. 

Hello @Ravi Sagar 

I tried exactly whats been told in your videos.

Have also enclosed the error. 

PFA screenshots:

Pic 1.JPGPic 2.JPGPic 3.JPGPic 4.JPG

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