How do I handle Tickets with no assignee?

Hello,

Currently we have a dummy user for assigning closed tickets. Is there a new way? Is it possible inside Jira 5.2 to have tickets without assignee?

Is there a best practise how to handle that?

2 answers

1 accepted

0 votes
Thomas Schlegel Community Champion Jan 27, 2013

Hi,

it was always possible to have unassigned issues. You can configure this in the general configuration of the administration section. There you can allow unassigned issues.

This is also described here

Cheers

Thomas

You could turn on the Allow unassigned issues option under system > general configuration.

But then you need to handle all the other possible problems (define a default assignee for all issues created and identify all issue where the issues have been unassigned during progress).

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,755 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot