I have an automation rule set up where when an assignee leaves a comment on an issue, the reporter receives an email notification containing the comment using the smart value {{comment.body}} along with a link to the issue using {{issue.url.customer}}.
The problem is certain customers receive the url as a text, not a hyperlink. However this isn't the case for everyone, some people are getting a hyperlink that takes them directly to the issue.
I've attached two screenshots showing how some receive a link and others a plain text based off the same smart value.
You can use the HTML tag to ensure is always sent as a link
<a href="{{issue.url.customer}}">{{issue.key}}</a>
Best regards
Sam
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
The difference might be that some customers' email clients automatically make things that resemble URLs clickable.
It's possible to add HTML tags to the email content, in which case you could have something that looks like this:
<a href="{{issue.url.customer}}">{{issue.url.customer}}</a>
Note the two recommendations from the page I referenced:
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.