one question I have while upgrade to JIRA 7.3.6 from 6.4.X:
In 6.4 I have a Service Desk item in the Navbar leading me to the Help Desk view. I failed to find this in 7.3.6. I searched through the various Service Desk Modules but didn't find a disabled "Nav-object" module.
Is there a easy way to restore this connection between JIRA and JSD?
Thanks in advance.
In the older versions of JIRA, JSD was much more of a standalone product. Since JIRA 7, JSD can be fully integrated with Jira.
When using Jira Service Desk (JSD) in combination with JIRA 7 or higher, JSD will have big changes. For example your question; You do no longer acces JSD itself through a seperate nav.. but instead you can make Service Desk projects which itself has a Support Desk;
See the below documentation for these changes + migration:
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