one question I have while upgrade to JIRA 7.3.6 from 6.4.X:
In 6.4 I have a Service Desk item in the Navbar leading me to the Help Desk view. I failed to find this in 7.3.6. I searched through the various Service Desk Modules but didn't find a disabled "Nav-object" module.
Is there a easy way to restore this connection between JIRA and JSD?
Thanks in advance.
In the older versions of JIRA, JSD was much more of a standalone product. Since JIRA 7, JSD can be fully integrated with Jira.
When using Jira Service Desk (JSD) in combination with JIRA 7 or higher, JSD will have big changes. For example your question; You do no longer acces JSD itself through a seperate nav.. but instead you can make Service Desk projects which itself has a Support Desk;
See the below documentation for these changes + migration:
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs