one question I have while upgrade to JIRA 7.3.6 from 6.4.X:
In 6.4 I have a Service Desk item in the Navbar leading me to the Help Desk view. I failed to find this in 7.3.6. I searched through the various Service Desk Modules but didn't find a disabled "Nav-object" module.
Is there a easy way to restore this connection between JIRA and JSD?
Thanks in advance.
In the older versions of JIRA, JSD was much more of a standalone product. Since JIRA 7, JSD can be fully integrated with Jira.
When using Jira Service Desk (JSD) in combination with JIRA 7 or higher, JSD will have big changes. For example your question; You do no longer acces JSD itself through a seperate nav.. but instead you can make Service Desk projects which itself has a Support Desk;
See the below documentation for these changes + migration:
The Jira Marketing team is putting together an ebook on migrating to Data Center. We're looking for pro tips on how you staffed your project team and organized your Proof of Concept. Share yo...
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