Hi all,
one question I have while upgrade to JIRA 7.3.6 from 6.4.X:
In 6.4 I have a Service Desk item in the Navbar leading me to the Help Desk view. I failed to find this in 7.3.6. I searched through the various Service Desk Modules but didn't find a disabled "Nav-object" module.
Is there a easy way to restore this connection between JIRA and JSD?
Thanks in advance.
Best regards,
Marc
Dear Marc,
In the older versions of JIRA, JSD was much more of a standalone product. Since JIRA 7, JSD can be fully integrated with Jira.
When using Jira Service Desk (JSD) in combination with JIRA 7 or higher, JSD will have big changes. For example your question; You do no longer acces JSD itself through a seperate nav.. but instead you can make Service Desk projects which itself has a Support Desk;
See the below documentation for these changes + migration:
https://confluence.atlassian.com/migration/jira-7/server_jira+jsd_product-changes
Friendly Regards,
Jeremy
Welcome to great meetings, with less work. Automatically record, summarize, and share instant recaps of your meetings with Loom AI.
Learn moreOnline forums and learning are now in one easy-to-use experience.
By continuing, you accept the updated Community Terms of Use and acknowledge the Privacy Policy. Your public name, photo, and achievements may be publicly visible and available in search engines.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.