How do I enable JIRA User Server

Maybe I'm missing something. I'm trying to enable a JIRA User Server. Following the instructions here:

I am logged in as a user with JIRA Administrators global permission and I do not see a link anywhere in settings for the following:

Add the application in JIRA:

  1. Log in to JIRA as a user with the'JIRA Administrators'global permission.
  2. Select'Administration' > 'Users' > 'JIRA User Server'.
    (tick)Keyboard shortcut:'g' + 'g' +start typing'jira user'.

I don't see JIRA User Server anywhere.

I am using JIRA Version 6.1.2

10 answers

1 accepted

5 votes
Accepted answer

There is a bug report filed here for this

Workarounds are either

1) Navigating directly to http://<local-installation>/secure/admin/ConfigureCrowdServer.jspa will reveal the screen for setting up externally-acessible user management.

2) Run the following query, and restart JIRA:

UPDATE pluginstate SET pluginenabled='true' WHERE pluginkey='jira.webfragments.admin:crowdApplication';

Same thing. I just don't see the link for JIRA User Server anywhere in settings.

do you have Jira System Administartor permission?

Considering my scenario - YES. The user am logged-in has System Admin permission.

For me its not OnDemand but a self hosted one.


2 votes

Hey Mike, Abhijeet pointed me to this post since he raised a ticket in Basically, if you are migrating from OnDemand to self hosted (or BTF/Download version), the link won't be showing in the UI but you should be able to access the JIRA User Server configuration page by using a direct URL as follows


Thanks Zulfadli! That worked perfectly. I have an open ticket with Atlassian and I will point them to this thread so that this can be resolved.

A side note, I don't have a link to create logs in my interface (I had to do it manually). I wonder if the missing link is also related to the fact that I migrated from OnDemand.

According to this

The Support Tools plugin is being disabled, you should be able to enable them back via Manage Add-ons.

Any solution?

Facing the same issue. Using On-Premise JIRA 6.1 and Confluence 5.3.4



Hi Mike,

Could it be that your external user management option in the General Configuration is set to ON ?

Maybe that's causing this problem?

Best regards,


no that is not a problem because i can able to see the "Jira User Server" option even external user management option set to OFF!!

you are right rambanam, that setting does not influence this problem in any way.


Are you using OnDemand or an instance you host yourself?

As Rambanam points out in the comments below, this does not work for OnDemand.

Best regards,


Its an instance we host in our company environment.


Also check if External User Management is ON under General Configuration section

I don't think turning "External User Management" would help, as it is used for managing JIRA user management with external system viz. LDAP, ActiveDirectory.

As described in this document:

External User Management is OFF, I am self hosted, not On-Demand.

Side note: I have an open support ticket on this as well. I will update the post if/when answered. This may just be a bug in certain conditions.

I am self hosted. I have an open support ticket with Atlassian as well. I will let you know if it gets resolved.

Did anybody figure out how to get the JIRA User Server menu to appear? I have the same problem.

I am running JIRA 6.1.4.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,474 views 15 19
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you