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How do I display a different field name on the view screen?


I currently have a project utilizing Jira Service Desk.  For my service desk form, I've conveniently used the "Display Name" feature of Service desk to change my field name of "JSD Text Field Question 1" to "Business Email".  To the users of portal, the form asks for their "Business Email".  To the service desk team members that have to work the incoming tickets they only see "JSD Text Field Question 1" as the field name on the issue view screen.  I've got about 15 questions on my form that share the problem so it's tough for the team members to know what questions the answers are answering.  I hope this makes sense.

I have some experience with Scriptrunner and using the formField.setLabel() function but unfortunately that overrides my "Display Name" and does not show up on the view screen.

Any ideas on how to show the Service Desk Display Name on the issue view screen?

@Nic Brough -Adaptavist- @Alexey Matveev I'm tagging you two since you seem to answer all the questions that I look up.  Surely you must of come across this problem. :)

label custom field names.png


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Ilya Turov
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Jun 29, 2019

First of all, behaviours don't work on view screen, only on create/edit/transition, so to achieve what you want you'd need something different than behaviours (probably something including js, but im not really sure).

Secondly, it feels like a weird thing to display different field name everywhere, why not to name it properly from the get-go?

Hi Ilya, thank you for your reply.  I just saw this now.

The reason why I don't want to name it properly from the get-go is because I want to limit the amount of custom fields I have.  I currently have over 250 projects and our library of custom fields is growing and growing.

I want to reuse some custom fields for multiple projects so if I can re-label them that makes things easier.

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Hi Brian, Were you able to resolve this behavior in view screen to show the Display Name instead of Custom field Name?

I totally agree to your point on Reusing the custom fields  instead of creating many new fields.





We encountered the exact same issue, have you been able to resolve this? :)

I don't find it weird at all.

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Alexey Sorochkin
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Dec 06, 2022

Any solutions for this one?

I think this is a totally pausable request given I have over 200 projects and some departments demand the impossible and I have silly requests link please rename Components to Projects.

If I look at this request from their point of view why can they not have the label they want.


Ok I am being a little over dramatic using Components but the principle of different labels is quite reasonable.

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