How do I delete a user?

I need to delete a user that has comments. When I try and delete I get the following error:
I already went in and reassigned all of the issues that were assigned to him. Do I need to delete their comments too?

Is there an easier way?


  • Cannot delete user 'Mike' because 13 issues are currently assigned to this person.
  • Cannot delete user 'Mike' because they have made 17 comments.

1 answer

This widget could not be displayed.

I am afraid you will have to either fix the comment author in database or just make the user inactive.

It is recommended to make the user inactive instead of deleting it because you lose history when you reassign issues or change authors in database. Once a user is inactive, he won't be counted against the license.

OK you mean by removing this user from the group will make him inactive?
Seems like the user management interfaced has changed recently if i am not mistaken....

I used to remove users from jira-users group as I read (somewhere) JIRA maintained its license count based on that group. Based on a coworker's research we now make the user inactive to recoup the license. I agree that making someone inactive seems new as we just upgraded from JIRA 5.2.10 to 6.x.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

143 views 1 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you