How do I customize cloud based JIRA email notifications?

I would like to customize the subject lines of the notifications sent from cloud JIRA. I may also want to customize the body content. I see that this is possible with JIRA server, but I can't find any information related to the cloud version.

3 answers

0 votes

You'd need to edit "code" - text files on the server that format the emails.  This is not available for Cloud users.

So I'm afraid the answer is that you can't do it.

Hi James,

Customization of email content is a Restricted functions in JIRA Cloud. There's a feature request as you can see on JRA-7266. Please feel free to vote and comment on it.

Thanks and regards,
Paula Silveira

We have developed a plugin that addresses this problem, Jirassimo notifications for JIRA

You can set up a messenger/email to get custom emails/notifications, with full control over the email body, including custom fields

 

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,877 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot