Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How do I change the default assignee when a ticket is created Edited

How do I change the default assignee when a ticket is created through an email or when a ticket is created? The current assignee is disabled in Active Directory and no longer with the company and not listed in any groups within Jira.   I am not able to change the default assignee to another user or unassigned.    Thank you 

1 answer

0 votes
Daniel Ebers Community Leader Dec 12, 2020

Hi Jeff,

welcome to the Atlassian Community!

In which case the default assignee is set specifically and how does an issue look like in this case?

I am asking because there are several causes/places where a default assignee *could* set set:

Components:
https://confluence.atlassian.com/adminjiraserver/managing-components-938847187.html#Managingcomponents-default_assigneeSelectingaDefaultAssignee

Post-Function of a Workflow:
https://support.atlassian.com/jira-cloud-administration/docs/configure-advanced-issue-workflows/#Advancedworkflowconfiguration-postfunctions

Automation:
https://support.atlassian.com/jira-software-cloud/docs/automate-your-jira-cloud-processes-and-workflows/

Especially for Jira Service Management there are some more hidden options:
https://community.atlassian.com/t5/Jira-Service-Management/Where-change-set-Default-Assignee-JIRA-Service-Desk/qaq-p/942336

What me leaves me wondering is the fact the user is deactivated. Most of the logic should exclude the user from being considered further - but please double check the locations mentioned above.

Cheers,
Daniel

Suggest an answer

Log in or Sign up to answer
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you