Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Where change/set Default Assignee - JIRA Service Desk


The only answer to this is from a year ago and the instructions are no longer valid.  Where in JIRA Service Desk do I set the 'Default Assignee' in my project?  I can see it in the Service Desk Project settings --> Summary page under 'Roles', but here seems to be no where in the project settings or Site Administration to change it from 'Unassigned'.  Using Atlassian Cloud.

2018-11-16 3-42-42 PM.png

4 answers

An answer for 2019:

Trying to find this was like finding Waldo in the 16th Chapel.

Go to your Service Desk Project Settings, under Request Types, under each request type you'll see the Edit Fields option, click on that > click on the Request Form tab option. The Assignee is a hidden field at the bottom.


Okay found it under Details.  Only two choices are Project Lead (me) and Unassigned.  Is it not possible to change it to someone other than the Project Lead?

Thank you for this post. It took me forever to figure it out on my own and even google searches didn't help much. Thank you!!!


While viewing the workflow for the Request Type in question, 

Click on the Rule lightning bolt.

Select Assign a request to someone from the list

Select the transition when the assignment should be made

And select the agent the request should be assigned to.

Click Update workflow.

0 votes


You could add the following post functions to the workflows of the issue types defined for your project:

- Assign to Current User

- Assign to Lead Developer

- Assign to Reporter

- Update Issue Field

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Coming Soon: Insight Changing to Assets

The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...

300 views 2 9
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you