How do I attach an Outlook email to a Jira ticket?

[Musleh Farid]

I did all the searches on the internet but couldn't find a solution. I found the following:

https://community.atlassian.com/t5/Jira-questions/how-to-attach-email-to-JIRA-ticket/qaq-p/1402876

but it doesn't give me the steps for my case. My Jira version is 8.20.10.

Solutions I know of already:

1) Copy the body of the email and attach it to the story as a comment.

2) Save the Outlook email to my local drive and add it as an attachment to the Jira story.

I am looking for a different solution than the two above.

[Maksym Yokha · Accepted solution]

Hi @Musleh Farid ! Hope you're having a good day!

Atlassian built an Outlook add-in that has sending emails to Jira issues as one of its main features.

You can open any email in your Outlook inbox, and use Jira Cloud for Outlook app's "Send to Issue" functionality.

You can choose to or to not attach your email attachments and optionally you can add your comment to the email you send to the Jira issue.

The cool thing it does is it sends the actual markup of an email and you can then open your Jira issue and the attached email will appear in the Attached emails section just under your Linked Issues

That little panel is clickable and you can view the whole email there:

[Louie Bergna]

Hello,

How do I get the JIRA Cloud app to work within a specific email. It's already added, but only shows in the left pane, not this view. When I go to add apps it shows the app as already installed. I would like that send to issue right pane option that you show above.

[Patrick Schüßler _yasoon_]

Hi @Musleh Farid

Thanks for asking. There is a solution that allows you to turn emails into Jira tickets and attach them as a eml.file directly from Outlook to a Jira ticket: Outlook Email for Jira | Atlassian Marketplace
You can also add emails to existing Jira tickets. 

Via the configuration you can set this setting as default, so that every email will be automatically attached as eml.file.

Please note that I work for yasoon, so I am a big fan of the app :-)

Let me know, if there are any further question. I'm always happy to help. 

All the best, 
Patrick

[Ken Jacobs]

How do you make it work? I installed and restarted Outlook365. 

I looked at the videos but no luck. I do not see the button by the Reply option.

Ken

[Britta Neugebauer _yasoon_]

Hi there @Ken Jacobs 

Thank you for getting back to us! If you need assistance, you can book a direct meeting with the yasoon team here: Meet Microsoft 365 for Jira (office365.com)

Have a great day!

Regards

Britta

[Andrew Laden]

You might be able to do something with JEMH (Jira Enterprise Mail Handler) 

https://marketplace.atlassian.com/apps/4832/enterprise-mail-handler-for-jira-jemh?hosting=server&tab=overview

It has some setting that allow mails to be added as attachments.

[Bastian Stehmann]

Hi @Musleh Farid ,

Welcome to the community. 

So what do you want to achieve if you don't want it as comment or as attachment?

[Musleh Farid]

I want to be able to insert the email into the Jira ticket as an attachment just like a file on my local drive. Is there a way to do that?

[Bastian Stehmann]

Hi @Musleh Farid ,

No, I don't think there is a way to do that without the step of saving it on your disk before.