I assume you mean that you can't add an Epic Link field on new tickets?
If this is the case, you need to:
More info here: https://confluence.atlassian.com/adminjiracloud/defining-a-screen-776636475.html
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Hey Chris,
Jira is a web app so all of the changes will be done through a web browser regardless of your deployment (cloud vs server). That link I posted will guide you through how to add fields to the Create Screen used to create the Story and Defect issue types in your project.
Hope this helps!
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