How do I add more fields to the Service Desk Request form

Currently, my request form uses field types Summary and Description for Issue title and description.

I wish to add few more Summary fields to capture additional information from the end user such as Customer Name and Reference Number. How can these fields be added?

2 answers

1 accepted

This widget could not be displayed.

Hey Ashana, 

 

To modify the request types you'll have to do a couple of things. The first would be to make sure that you have some custom fields created and availible for your Service Desk (SD) project. To add a custom field, you can follow the documentation here. As you create the custom fields you want on the request types, be sure to add them to the screens for your SD project. 

Once you have the custom fields, go to the administration section for your SD project. Click on "Request Types"->"Edit Fields" for the request type you'd like to add the fields to. From there, in the upper right hand corner there will be a button that says "Add a Field". If you select this, it will provide you with a check list that shows availible fields for the issue type. Simply select the ones you'd like to be on your screen and then click "Apply".


Hope this helps! Let me know if you've got any questions.

 

Thanks,

 

Kian 

This widget could not be displayed.

Hi Ashana,

If you need dynamic behaviour on your form and custom look-n-feel then have a look at https://marketplace.atlassian.com/plugins/com.jirassimo.addons.intakeforms/cloud/overview

Best,

Vlad

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

106 views 2 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you