It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How do I add more fields to the Service Desk Request form

Currently, my request form uses field types Summary and Description for Issue title and description.

I wish to add few more Summary fields to capture additional information from the end user such as Customer Name and Reference Number. How can these fields be added?

2 answers

1 accepted

5 votes
Answer accepted

Hey Ashana, 


To modify the request types you'll have to do a couple of things. The first would be to make sure that you have some custom fields created and availible for your Service Desk (SD) project. To add a custom field, you can follow the documentation here. As you create the custom fields you want on the request types, be sure to add them to the screens for your SD project. 

Once you have the custom fields, go to the administration section for your SD project. Click on "Request Types"->"Edit Fields" for the request type you'd like to add the fields to. From there, in the upper right hand corner there will be a button that says "Add a Field". If you select this, it will provide you with a check list that shows availible fields for the issue type. Simply select the ones you'd like to be on your screen and then click "Apply".

Hope this helps! Let me know if you've got any questions.





how do you add the new field to the right/appropriate screen?

Like AGTI Agência de TI likes this

Hi Ashana,

If you need dynamic behaviour on your form and custom look-n-feel then have a look at



Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira

Introducing dependency & progress for roadmaps in Jira Software Cloud

Nearly a year ago we launched the next-gen template, where we reimagined parts of Jira Software Cloud’s core functionality. One of the ‘crowd favorites’ was the native roadmap, which allows teams to ...

10,698 views 40 55
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you