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How do I add categories and sub-categories?

I'm spanking new to Helpdesk and want to add categories and sub-categories to tickets in JIRA. How do I do this?


1 answer

2 votes
Walter Buggenhout _ACA IT_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Nov 01, 2017

You can create a cascading select as a type of custom field. Which you can then use on your Service Desk portal.

To do so, go to custom fields (you need admin permission for that) and add a cascading select field where you define the categories and their sub-categories.  Then go to the service desk project and map the field on to the portal, like the other fields.

then how do you populate the values?

Like Nikos_Kapantais likes this

the secret is the abysmal interface. The options for "edit" and "configure" take you to different screens. you probably want "configure"

Like Clifton Foster likes this
Daniel Krempa
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Feb 16, 2023

Thanks for the helpful tips. It got me where I needed to go!

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