You can create a cascading select as a type of custom field. Which you can then use on your Service Desk portal.
To do so, go to custom fields (you need admin permission for that) and add a cascading select field where you define the categories and their sub-categories. Then go to the service desk project and map the field on to the portal, like the other fields.
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
As part of the Bitbucket product team I'm always interested in better understanding what kind of impact the use of our tools have on the way you work. In a recent study we conducted of software devel...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs