You can create a cascading select as a type of custom field. Which you can then use on your Service Desk portal.
To do so, go to custom fields (you need admin permission for that) and add a cascading select field where you define the categories and their sub-categories. Then go to the service desk project and map the field on to the portal, like the other fields.
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
Hi Community! My name is Amir and I’m on the Jira Service Desk product marketing team at Atlassian. Our team would love to understand how you’re leveraging our ecosystem for Jira Service Desk. Wha...
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