You can create a cascading select as a type of custom field. Which you can then use on your Service Desk portal.
To do so, go to custom fields (you need admin permission for that) and add a cascading select field where you define the categories and their sub-categories. Then go to the service desk project and map the field on to the portal, like the other fields.
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
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