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How do I add categories and sub-categories?

I'm spanking new to Helpdesk and want to add categories and sub-categories to tickets in JIRA. How do I do this?

 

1 answer

You can create a cascading select as a type of custom field. Which you can then use on your Service Desk portal.

To do so, go to custom fields (you need admin permission for that) and add a cascading select field where you define the categories and their sub-categories.  Then go to the service desk project and map the field on to the portal, like the other fields.

then how do you populate the values?

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