You can create a cascading select as a type of custom field. Which you can then use on your Service Desk portal.
To do so, go to custom fields (you need admin permission for that) and add a cascading select field where you define the categories and their sub-categories. Then go to the service desk project and map the field on to the portal, like the other fields.
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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