I currently have a JIRA 6.4.x + Agile install and am trialling a JSD 2.5.x as addon. I wanted to perform an upgrade on my test server but am unsure how to proceed. I can see three available files for my Win-x64 environment:
Do I install JIRA Servicedesk (even though i dont have a paid license yet) and then install the Software obr? Or do i install the jira-software exe and then somehow install JSD? If so, how? My JIRA instance is not connected to the internet and JSD is no longer available as an addon.
I'd install Jira-Software, run it and then go to "manage applications" and add Service Desk.
Use evaluation licences until you're certain you've got what you need
This is a relatively new install, so I was thinking we were on 7, but we aren't... 6.4.10. So I guess Service desk is an "add-on"? Also I already have a license, it just wasn't configured when we installed Jira.
Yes, you are completely right.
A load of stuff changed in JIRA 7, although the main things for most of us were "two add-ons became applications, and there are now three initial starting downloads instead of one"
On JIRA 6.x, if you want to add stuff to it, it's all add-ons.
On JIRA 7.x, you need add-ons or applications.
As I scribble this, there are two add-ons that have been promoted to applications - JIRA Service Desk and JIRA Software (also renamed from "Agile"). To confuse it a bit more, you can download JIRA Core, JIRA Software or JIRA Service Desk.
As you're on 6, just download/install "Agile" and you'll be fine. Your licence keys for Service Desk and Software will work fine - they'll enable the add-ons, even though they say they're for the "applications"
<self-serving grumpy opinionated bit>
Personally, I like that you can download a more pre-integrated system, but it annoys me that
Thanks for all of the help.. I have a user that is using plug-ins that apparently rely on 6.4.10, so I need to investigate that before I upgrade to either 6.4.12 or 7.x and install service desk.
Thanks for answers.
But I'm a little bit confused, on Jira Software 7.x.
Should I install atlassian-servicedesk-x.x.bin on the server with existing jira-software if I want them work at on server because it's a separate application now?
Or should I look for Administration > Applications > Versions & licenses
as it's suggested here ?
Answered my own question but i'll put it here anyway as the migration hub is clear as mud.
Install JIRA Software, navigate to the Applications page and upload JIRA Service Desk from https://www.atlassian.com/software/jira/service-desk/update - and make sure to choose the Already have JIRA Software or JIRA Core? option. Then you'll get a jira-servicedesk-application-3.0.0.obr.
The key is the "Already have..." otherwise you'll end up with an executable 10x the size of the obr.
You could either have downloaded JIRA Software or Core and installed JIRA Service Desk on top of that, or downloaded JIRA Service Desk standalone. Both of the standalone installers have Core underneath the hood, Software and Service Desk are OBRs that contain a series of JARs that are plugins to Core. If you download Software or Service Desk it's basically Core bundled with those additional files. This also means you can update Software and Service Desk without having to update Core. :)
It looks like this is now much simpler. In the admin section you can simple click to install Service Desk or Software applications on the server install:
Administration > System > Applications > right hand side of screen see screenshot below.
We're running JIRA Software as a VM and Confluence on a separate VM. Now we have purchased Service Desk. Is it best practice to run SD on top of Software or on a separate instance?
Both. Depends on what you need.
For resilience, data segregation, config separation, or hardware reasons, you could run them separately.
Or, for better integration, with developers able to help out helpdesk agents inside a single service, run them together.
Thanks Nic. We'll review based on your recommendations.
BTW, how can I remove my email address as the posting name? I edited my Atlassian profile to remove the display of my email, but it either doesn't sync immediately or it's not going to...
Our company is using JIRA Agile 6.2, and we are trying to use JIRA service desk, is it applicable to use cloud or server? while we are using an old version of JIRA as per your releases its requested 7.0 or higher version.
On Server, you can add Service Desk to JIRA 6.2 or above (in fact, lower as well, but there's no point looking at older versions really).
On Cloud, the version is irrelevant to you - it's maintained at "latest Atlassian version", you have no choice of versions
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