I currently have a JIRA 6.4.x + Agile install and am trialling a JSD 2.5.x as addon. I wanted to perform an upgrade on my test server but am unsure how to proceed. I can see three available files for my Win-x64 environment:
Do I install JIRA Servicedesk (even though i dont have a paid license yet) and then install the Software obr? Or do i install the jira-software exe and then somehow install JSD? If so, how? My JIRA instance is not connected to the internet and JSD is no longer available as an addon.
Yes, you are completely right.
A load of stuff changed in JIRA 7, although the main things for most of us were "two add-ons became applications, and there are now three initial starting downloads instead of one"
On JIRA 6.x, if you want to add stuff to it, it's all add-ons.
On JIRA 7.x, you need add-ons or applications.
As I scribble this, there are two add-ons that have been promoted to applications - JIRA Service Desk and JIRA Software (also renamed from "Agile"). To confuse it a bit more, you can download JIRA Core, JIRA Software or JIRA Service Desk.
As you're on 6, just download/install "Agile" and you'll be fine. Your licence keys for Service Desk and Software will work fine - they'll enable the add-ons, even though they say they're for the "applications"
<self-serving grumpy opinionated bit>
Personally, I like that you can download a more pre-integrated system, but it annoys me that
Thanks for answers.
But I'm a little bit confused, on Jira Software 7.x.
Should I install atlassian-servicedesk-x.x.bin on the server with existing jira-software if I want them work at on server because it's a separate application now?
Or should I look for Administration > Applications > Versions & licenses
as it's suggested here ?
Answered my own question but i'll put it here anyway as the migration hub is clear as mud.
Install JIRA Software, navigate to the Applications page and upload JIRA Service Desk from https://www.atlassian.com/software/jira/service-desk/update - and make sure to choose the Already have JIRA Software or JIRA Core? option. Then you'll get a jira-servicedesk-application-3.0.0.obr.
The key is the "Already have..." otherwise you'll end up with an executable 10x the size of the obr.
You could either have downloaded JIRA Software or Core and installed JIRA Service Desk on top of that, or downloaded JIRA Service Desk standalone. Both of the standalone installers have Core underneath the hood, Software and Service Desk are OBRs that contain a series of JARs that are plugins to Core. If you download Software or Service Desk it's basically Core bundled with those additional files. This also means you can update Software and Service Desk without having to update Core. :)
Both. Depends on what you need.
For resilience, data segregation, config separation, or hardware reasons, you could run them separately.
Or, for better integration, with developers able to help out helpdesk agents inside a single service, run them together.
We have environment like Brian mentioned above. I read your answers. Right now we already had so many projects in Jira application server and Confluence application server (they are separate servers), now we want o install JSD on third server. Is the integration of JSD with Jira and Confluence the same as (I mean the function) Jira application installed on top of JSD on one server?
If Jira application installs on top of JSD on one server, how can we do the maintenance, in term of upgrading, customize schema JSD and Jira, etc? is it complicated? Currently we have 2 people taking care each application (jira and confluence)
Thank you so much for your help.
I am not sure I understand quite what you are asking, so let me lay out what you could do given my current understanding, so you can tell me what I have got wrong:
In this case, both Jira install 1 and 2 can be linked to the same Confluence to use it as a knowledge base for their JSD projects (as well as the standard Jira to Confluence functions)
Thank you for your reply.
let me arrange my question.
What are differences of functionality between the configuration of Jira software and JSD software as below:
1. JSD and Jira software install on separate instance on AWS Linux
2. JIra software installs on top JSD in one instance on AWS Linux
What is the benefit if one company implement Jira software and JSD software using protocol 1 above?
What is the benefit if one company implement Jira software and JSD software using protocol 2 above?
On Server, you can add Service Desk to JIRA 6.2 or above (in fact, lower as well, but there's no point looking at older versions really).
On Cloud, the version is irrelevant to you - it's maintained at "latest Atlassian version", you have no choice of versions
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