This question is in reference to Atlassian Documentation: Receiving requests by email
Is there a way to forward an email and attach it to an existing issue, , e.g. if the customer changed the subject or sent new information independent from the existing issue?
Hello Sebastian,
I made some test a few minutes ago and I found an way:
You have two actions/sittuations:
You can forward S2 to request opened in S1. But you'll change the subject to (ISSUE_ID) - for example: (JSD-1042) - and you'll put jira@yourdomain.atlassian.net
You also can put the (ISSUE_ID) Text1 Text2.
I made four test and work it. You can see at the pictures:
All content in your thread goes to issue/request as a only comment. So you should avoid do it.
image2016-6-2 20:6:0.png
image2016-6-2 20:7:12.png
image2016-6-2 20:8:44.png
image2016-6-2 20:9:17.png
image2016-6-2 20:9:57.png
image2016-6-2 20:10:18.png
Sebastian,
Is this helped you? Lemme know if you still have any doubt.
Regards.
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It didn't work for me. It just created a new issue with the (ISSUE_ID) as the issue name.
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Dear Lameck,
yes this was helpful. I tried it and forwarding with the proper subject does attach comments - thanks for your help.
Regards
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It's good! \o/
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