This question is in reference to Atlassian Documentation: Receiving requests by email
Is there a way to forward an email and attach it to an existing issue, , e.g. if the customer changed the subject or sent new information independent from the existing issue?
I made some test a few minutes ago and I found an way:
You have two actions/sittuations:
You can forward S2 to request opened in S1. But you'll change the subject to (ISSUE_ID) - for example: (JSD-1042) - and you'll put firstname.lastname@example.org
You also can put the (ISSUE_ID) Text1 Text2.
I made four test and work it. You can see at the pictures:
All content in your thread goes to issue/request as a only comment. So you should avoid do it.
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