How can I set different tabs on a JSD customer portal request screen Edited

I would like to set the same Tab layout on a customer portal request screen then I could set it in issues/screen/ownScreen/configure, because there is too much field on the screen.

Thanks

2 answers

0 vote

I don't beleive the form tabs are native in service desk but there is a add-in from the market place - Extension for Jira Service Desk:

 https://marketplace.atlassian.com/plugins/com.intenso.jira.plugins.jsd-extender/server/overview?_ga=2.24950970.1432615272.1505403323-1410502379.1479931360

0 vote

"Too many fields" strongly suggests you've built a poor experience for the end user and vastly over-complicated something you should have kept simple.

As Gregory mentions, there are add-ons which might help - I've found this one works well too - https://marketplace.atlassian.com/plugins/com.refinedwiki.jira.servicedesk.refinedtheme/server/overview

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