It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How can I send JIRA invites for users that were imported?

Jack Brickey Community Leader Sep 11, 2016

I have setup JIRA Service Desk (Cloud) including importing tickets from our previous (Spiceworks) system. As a result of the import I now have all of these users but am unsure how to initiate an invite email to each user. Any ideas on this?

1 answer

1 vote
Yuting Qin Atlassian Team Sep 11, 2016

if you are in cloud, just re-invite them again from customers->invite customer, an invitation email will be sent to them.

Jack Brickey Community Leader Sep 12, 2016

That is the issue....there is no "reinvite" option since they were never invited in the first place. They came in thru an import. Unless I'm missing the reinvite somewhere.

The only option the User Management screen provides is "deactivate". So they are activate w/o any password. The only option I see at the moment is to go thru each of these users, set a temp password, have them log in and then change their password.

Yuting Qin Atlassian Team Sep 12, 2016

you can do it from customers page within your service desk project, click invite customers and put in their user name or email address and click add, you customer will then get an invitation email which they can use to set their password.

image2016-9-13 9:13:33.png

 

Jack Brickey Community Leader Sep 12, 2016

got it. yes I think that will work for me as I can export all users into excel, concatenate the emails w/ commas separating them. I assume the comma-separated is the correct format.

Thanks!

Yuting Qin Atlassian Team Sep 12, 2016

you can separate the email/user names with either comma or space, both should work.

Jack Brickey Community Leader Sep 14, 2016

I thought I would provide an update. This hasn't really worked as I had hoped. Since the user already exists in the system (never logged in) when they receive the "invite" email and attempt to login & create a password they receive a 'user already exists' notification. At this point I think I'm going to have to provide all users w/ an initial password and the portal link via an email. From there they can log in and change their password. Very cumbersome.

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Published in Next-gen

Introducing subtasks for breaking down work in next-gen projects

Teams break work down in order to help simplify complex tasks. This is often done iteratively, with tasks being broken down into smaller tasks and so on until the work is accurately captured in well-...

981 views 12 15
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you