I have setup JIRA Service Desk (Cloud) including importing tickets from our previous (Spiceworks) system. As a result of the import I now have all of these users but am unsure how to initiate an invite email to each user. Any ideas on this?
That is the issue....there is no "reinvite" option since they were never invited in the first place. They came in thru an import. Unless I'm missing the reinvite somewhere.
The only option the User Management screen provides is "deactivate". So they are activate w/o any password. The only option I see at the moment is to go thru each of these users, set a temp password, have them log in and then change their password.
I thought I would provide an update. This hasn't really worked as I had hoped. Since the user already exists in the system (never logged in) when they receive the "invite" email and attempt to login & create a password they receive a 'user already exists' notification. At this point I think I'm going to have to provide all users w/ an initial password and the portal link via an email. From there they can log in and change their password. Very cumbersome.
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
EaglePicher Technologies is a leading manufacturer of battery systems for diverse industries like defense, aviation, space or medical. As they operate in highly regulated industries, keeping a clear ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs