How can I see the reason for a transition failure?

When I create a branch through JIRA, it should transition the issue to the next state. When I create the branch, in the workflow transition edit page, it says there was a transition error on the issue, and it gives me what looks like an id in the form of "1423487962418". Is there a place I can see an error message?

2 answers

1 accepted

1 votes

Since you are on cloud, you will have to request for logs from Atlassian.

I would start by looking at the workflow conditions/validators/post functions just to make sure they don't reference an invalid entity like a deleted custom field. And then request for logs if I can't find anything suspicious.

Interesting, I didn't know you could request logs from them. I hope it isn't a long process. This used to work, then stopped working after the cloud update.

Is there an easy API to request logs, or do I have to do that through a support ticket?

Support ticket I am afraid!

Were you able to figure out what was causing the failures? I'm suffering from the same issue where everything was working fine, and now suddenly we are getting random transition failures.

Hey Yall,

Apparently this is a bug. You can track the progress here: https://jira.atlassian.com/browse/DCON-487

Thank you for informing me of this. Now that you mention it, the random failures did start happening right around when I added the Hipchat post functions. I will disable the post functions for now and wait until that issue is resolved.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,006 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot