How can I restrict certain user roles from commenting on a closed issue

[Tim Hotham]

I tried the suggested solution where I used the settings in the workflow (see screenshot), however - this restricted all users ability to comment, I only want to restrict a single user group.

[Tarun Sapra]

Hello @Tim Hotham

I am not sure , but you can add this property to closed status

jira.permission.comment.group=some-group

Instead of some-group use the jira admin group and thus only admins should be able to add comment on closed issues and no one else.

[Tim Hotham]

I shall try that, thanks

[Tim Hotham]

@Tarun Sapra I tried that, still restricted every user group ;-(

Thanks for the suggestion though.

Tim

[Grigory Salnikov]

Hello, @Tim Hotham!

Check your project's permission scheme. There should be a set of permissions related to comments:

[Tim Hotham]

Thanks Greg, the user role I want to restrict has permissions to add/edit comments, but I want the ability to stop that specific role from being able to add comments when a ticket is closed in the workflow.

[Grigory Salnikov]

Oh, I see now, sorry.

I know the answer but only for a field, not a comment section :(

Let's wait for someone else to advise.

[Tim Hotham]

@Grigory Salnikov

No problem, I did try the solution offered here;

page https://community.atlassian.com/t5/Jira-questions/How-can-I-prevent-a-customer-from-commenting-a-closed-issue-but/qaq-p/12470

 But when I added the user role with the restriction to the properties of ‘Closed’ in the workflow (see screen shot), it disabled the ability for anyone to add comments