How can I restore a deleted subtask in a sprint?

Haneena Fathima April 24, 2024

A team member accidentally deleted a few subtasks. I need to restore them and I saw that the backups are the only options. How do I take a backup of that project from the previous day and restore it?

Is there any way around this. 

6 answers

5 votes
John Funk
Community Leader
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April 24, 2024

Hi Haneena,

Unless you use an app like Revyz for backup and restore, you will not be able to get that one issue back. That’s why I never let anyone except Jira Admins delete issues.

2 votes
Daria Kulikova_GitProtect_io_ April 24, 2024

Hello @Haneena Fathima ,

Within the Atlassian Cloud Security Shared Responsibility Model, it's the responsibility of a user to perform backup, thus, in the situations like that, you can quickly retore your deleted data. Unfortunately, if you hadn't had a backup, restoring your Jira data could be difficult (if it's still possible). 

In any case, it's better to contact the Atlassian Support team as soon as possible to find out if they can help to restore your deleted data. There was a more or less similar case with Bitbucket deletion described here: https://community.atlassian.com/t5/Bitbucket-questions/Recover-deleted-Bitbucket-Workspace/qaq-p/2452903 In the metioned case with Bitbucket, it's said that support team can help to restore the data if the deletion happened only within the last 7 days. 

For future, to avoid situatins like that, it's worth having backup & Disaster Recovery plan in place. And here you have a few options:

- your own DIY backup scrips,

- export your Jira data manually usiang Atlassian backup manager. Read more about it here: https://support.atlassian.com/jira-cloud-administration/docs/export-issues/

- use a third-party backup & Disaster Recovery software, like Gitprotect bcup & Disaster Recovery software for Jira Cloud, Jira Service Management, Jira Work Management (Bitbucket, GitLab, and GitHub as well)

With GitProtect automated backups and smart restore and DR technology you can easily resore your Jira data in any event of failure, using any of the recovery options: point in time restore, granular recovery, Cloud-to-Cloud, or Cloud-to-local restore, restore to the same or a new account, restore to your local device.

You can learn more about GitProtect backup & DR solution and try it free for 14 days (or free for up to 10 users) on Atlassian Marketplace: https://marketplace.atlassian.com/apps/1228719/gitprotect-io-backups-for-jira-cloud?hosting=cloud&tab=overview

Or you can schedule a live demo: https://calendly.com/d/3s9-n9z-pgc/gitprotect-live-demo?month=2024-04

Hope you will find my answer helpful and you will be able to restore your deleted subtasks,

Regards,

Daria

1 vote
Marc Koppelaar - Devoteam
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April 24, 2024

Hi @Haneena Fathima 

Deleted is deleted in Jira unless you have an app like @John Funk mentioned or you have a backup as mentioned by @Jack Hughes 

You will need to restore in another intance, as any other change after the backup will be overwritten as well.

0 votes
Bloompeak Support
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
April 24, 2024

Hi @Haneena Fathima

By default, Jira does not track deleted issues and deleted issues are lost forever. To prevent it happening again, you can try Restore Deleted Issues app developed by our team. In order for this app to work, the app must have been installed before the issue is deleted.

After you install this app,

  • Both bulk and single issue deletions are logged.
  • You can see when and by whom issues are deleted.
  • You can recover summary, description, comments except attachments.

Below you can find an article about tracking and restoring deleted issues in Jira.

How to Track and Restore Your Deleted Issues in Jira

If you have any questions, feel free to schedule a demo with us.

Hope it helps.

0 votes
Joe Pitt
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 24, 2024

As @Marc Koppelaar - Devoteam said, backups will overwrite any changes you have made. The forum is full of people wanting to restore a deleted issue. Based on how often this problem occurs, no one should have delete permission. I have a resolution of 'entered in error', 'deleted', and 'duplicate' to cover the reasons people want to delete. 

0 votes
Jack Hughes April 24, 2024

I believe you would need to have created a backup the previous day for this to work. When was the last backup performed?

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