Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

How can I resolve duplicate users if they don't appear in the Internal Directory, only in @mentions?

We currently use a combination of LDAP and Jira Internal Directory for users.

We've just recently upgraded our Jira and Confluence Server versions.

Jira went from 7.18.x to now on 8.22.2, and I've noticed a handful of ~40 users are now duplicated when grabbing from the rest API.

When @mentioning in a comment on an issue, it shows the duplicated users there, but when I go into User Management and do a search for any of the duplicated users, only the LDAP directory appears, not internal directory.

I'm not really sure how to proceed here to remove the duplicates. Any help is welcomed!

1 answer

1 accepted

0 votes
Answer accepted

The answer for anyone still searching is you need to change the primary directory over to internal. Keep in mind, any duplicate users will now switch groups/permissions based on the Internal directory while this is active. Recommend doing this after hours or during a maintenance. From here you can delete users (only internal directory), then switch back to your LDAP/AD Directory. 

Suggest an answer

Log in or Sign up to answer