How can I report multiple instances of the same issue

[Mark Newell]

I need to report multiple instances of the same issue as reported by separate users. I don't want to have to create separate issues for each report, I need one issue with multiple reports for tracking and prioritization purposes.

Is this possible in JIRA?

[Vasiliy Zverev · Accepted solution]

Perhaps you should use subtasks.

[Mark Newell]

Thanks for the replies guys. I've tried both of these suggestions as tests and neither is 100% what I'm looking for (like the functionality we had in our previous bug tracking system) but at this point I'm leaning towards using subtasks.

[Anupam Srivastava]

Hi,

Did you find a permanent solution to your problem?

[Phill Fox]

The easiest approach is to clone the initial issue for each occurrence and edit the details for each user. In this way you will automatically get links to the original issue as well.

You can enhance this through the use of Bob Swifts Clone Plus which would allow you to update the impacted user on creation of the new issue.