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Our Jira subscription apparently expired today. When I go to https://admin.atlassian.com/, I see no products listed on the billing tab. When I go to the product tab, I see the products listed, but am told to contact support to reactivate the subscription.
I've submitted a support ticket, but haven't received a response yet. Is there another self-service option that I haven't tried? Jira is mission critical to our project, and we're at a standstill until we can get this reactivated.
Hi @Shane Cross , thanks for your question.
Please check this other ticket which has some troubleshooting you can try yourself while you are waiting for Atlassian to reply - Solved: How to re-subscribe to suspended subscriptions? (atlassian.com)
I hope this helps and good luck!