How can I modify visible fields in the JIRA service desk customer portal?

I am evaluating JIRA Service Desk for use with external customers. A key requirement for us is to be able to expose custom information to our customers about their tickets. Defect status, for example, where a bug has been found or target release for bug fixes.

The default view of a ticket doesn't give very good "at-a-glance" information on the status of tickets.

Is this possible with Service Desk?

3 answers

This widget could not be displayed.

yeah that's true, even we face that issue. Also very soon you will be asking for the feature wherein your customers would like to increase the priority of a submitted ticket or modify a custom value. Which is not possible at the moment, afaik. I have raised a support ticket against this, I will try to update here once they manage to respond/resolve it. Looking at their support portal, they also suffer this behavior, so keep your hopes low. :(

This widget could not be displayed.

Yes, we need the list view too! We want to add a simple export option because our customers may want to export issues for reporting purposes as well. I can't believe this hasn't been done yet?

This widget could not be displayed.

So here comes the bad news - and they asking me to vote on it and then caution me that votes are not sufficient alone, their regular script/excuse for not implementing a critical feature like this. :(

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

169 views 1 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you