I am evaluating JIRA Service Desk for use with external customers. A key requirement for us is to be able to expose custom information to our customers about their tickets. Defect status, for example, where a bug has been found or target release for bug fixes.
The default view of a ticket doesn't give very good "at-a-glance" information on the status of tickets.
Is this possible with Service Desk?
yeah that's true, even we face that issue. Also very soon you will be asking for the feature wherein your customers would like to increase the priority of a submitted ticket or modify a custom value. Which is not possible at the moment, afaik. I have raised a support ticket against this, I will try to update here once they manage to respond/resolve it. Looking at their support portal, they also suffer this behavior, so keep your hopes low. :(
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
Every time you release software, there's a bit of risk – that there's a bug, that something breaks, or that the feature doesn't resonate with customers. Feature flagging helps make high stakes s...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs