I have configured a workflow and made one transition available in the customer portal. The transition has a screen attached which shows the comment. When I trigger the transition in the customer portal, a screen with the comment field appears, but the comment is optional. How can I make it required?
Thomas, I don't believe that is possible. However, and I haven't done this personally but you could add a new custom text field and make it required as part of the transition in the workflow. Not sure that works for you.
how can I add a custom field required as part of the transition in the customer portal? That is something I am trying right now and do not get it to work.
I added a checkbox to the transition screen but only my agents are able to see the custom field. Although my customers are able to see and execute the transition they just have the ability to write a comment.
I have opened another question on my problem with additional screenshots:
I would appreciate it, if you could have a look at it!
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