We have many request type but we want to hide some Request Types for later use, so at the moment we dont want our customers to see those Request Type (Forms) on Customer Portal. I was looking for the solutions or hide functionality but couldn't find. Please advise.
Request that are hidden can still be accessed via emails. Also, they are not hidden from your Service Desk team, it only impacts the customer portal the client work from.
Yes they would need to create the issue and add the request type.
The better way would be setting an automation rule that automatically sets the request type on issue create to this particular request type. (Note that if you have multiple, you can add a check based on issue type to set the request type.)
Put this answer on https://community.atlassian.com/t5/Jira-questions/How-to-create-a-JSD-ticket-using-a-hidden-request-type/qaq-p/847527#M272748 and I'll up vote it.
Yesterday I came to similar conclusions when talking to coworkers so something must have been in the air.
In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to have–in order to produce a reliable long-term roadmap. We're tur...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs