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How can I delete my jira account immediately?

Hi,

Currently I'm using my company account with old domain (ryan.wibowo@jurnal.id). Recently we've just switched our domain and my new email account becomes ryan.wibowo@mekari.com. We are supposed to changed our jira account from the old email to the new ones. Instead, I accidentally created a new account using the new email. So that, when I try to change email from the old account it gives me this message 

 

Your email change request could not be processed because ryan.wibowo@mekari.com is already associated with another Atlassian account.

 

Can I have my mekari account to be deleted immediately to fasten the migration process. Thank you.

1 answer

1 vote
carolyn french Community Leader Sep 16, 2019

Hi @Ryan Wibowo !

Here's the knowledge base article for deleting your second account: https://confluence.atlassian.com/cloud/delete-your-atlassian-account-961259508.html

Carolyn

Hi @carolyn french 

I've followed that guide before. But, apparently I'm currently in grace period.  Is there any way, I can skip the waiting period and directly delete the account? Since I want to to migrate to the new account ASAP.

carolyn french Community Leader Sep 16, 2019

I recommend getting in touch directly with Atlassian Support to see what they can do.

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