How can I change the sort order for Open Issues?

The default sort order for "Open Issues" resolution = Unresolved order by priority DESC,updated DESC.  I want to change it (not create a new filter) with sort order = resolution = Unresolved order by key DESC, so that any user  selecting Open Issues sees it sorted that way. How do I do that?

2 answers

Why would any programmer hard code a variable that can be changed from a dropdown on the very page the item is being used? This should be a configurable item.

Absolutely agree... 

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I suspect it's more a case of why would they change a standard and basic report that works for most users when users who need something slightly different can run their own version.

I would agree if the subject were, as you say, "a standard and basic report". But this subject is not that. Its about a dynamic web page with a dropdown that allows for changing the sort order but is hard coded with a default. The real issue here is that the dropdown always defaults to "Order by Priority". There are users of this Open Issues under Issues and Filters that would like to change the default of the dropdown.

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"The real issue here is that the dropdown always defaults to "Order by Priority""

Exactly!

That's what I was typing right now ))

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1 vote

The default filters are effectively hard-coded, so you'd need some code change to do that.  You can't make that sort of change on Cloud.

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